Listening is a vital part of interpersonal communication; it allows us to share feelings, express concerns, communicate wants and needs, and let our thoughts and opinions be known.
Improving your speaking and listening skills, will enhance your relationships, improve your grasp of information, and allow you to interpret more effectively what others are saying.
We as humans listen best when:
1. We Believe the message is important and somehow relevant to us.
2. The speaker holds our attention through humor, dramatic effect, and use of media.
3. We are in the mood to listen and free of distractions and worries
When we make an effort to understand what people are thinking and feeling from their perspective, we are listening effectively. We not only hear the words, but also understand what is being meant by them. How many times have you been caught pretending to listen when you were not? After several moments of nodding and saying “huh”. Sometimes these distractions are due to lack of sleep, stress overload, being preoccupied.
Here are some of the tips that will make you a good listener:
MAKE EYE CONTACT:
Be sure to look at the speaker in the face most of the time, especially look at her/his eyes. If you forget to make eye contact, the speaker might think that you are bored, withdrawn, or simply not listening. Also be culturally sensitive: some individuals may be uncomfortable with too much direct eye contact.
1. TAKE A LISTENING POSITION:
Sit or stand in a comfortable position with your body aimed towards the general area where the speaker is. Try to be in a relaxed position. Face the speaker and make appropriate eye contact. Be aware of other non-verbals: placement of arms, leaning forward when necessary, head nodding, degree of personal space, smiling.
2. PARAPHRASE THE SPEAKER’S MESSAGE:
Paraphrasing means stating in your own words what someone has just said. Some common ways to lead into paraphrases include:
What I hear you saying is…
In other word...
So basically how you felt was…
What happened was…
Sounds like you’re feeling…
The speaker then has a chance to know you have understood what she/he has said. This also gives the speaker the opportunity to try to make the message more clear if she/he doesn’t think you really understood. Also be sure to reflect feeling words.
3. ASK CLARIFYING QUESTIONS FOR UNDERSTANDING:
If the speaker says something unclear to you, ask her/him a question to get more information. Such questions make you an active, interested listener; the speaker can tell that you’ve been listening enough to have a question and care enough to ask. Ask open ended questions when you need more information, “Could you give me an example of when you’ve had difficulty talking to your professor?” Avoid the overuse of closed questions; these are questions that just require a yes or no response and tend to halt communication.
4. MAKE COMMENTS, ANSWER QUESTIONS:
When the speaker stops or pauses, you can be a good listener by making comments about the same subject. If you change the topic suddenly, she/he may think you weren’t listening. If the speaker asks a question, your answer can show you were listening. Also, use silence to your benefit versus attempting to fill the conversation with constant talk.
5. PROVIDE APPROPRIATE FEEDBACK:
Your speaker is likely to be interested in your opinions and feedback. Feedback should always be given in an honest and supportive way.
6. EMPATHY:
Recognize that everyone is trying to survive, get through school or work successfully, build a support network and deal with the demands of outside life. Sometimes it can be difficult to be empathic if we have had different life experiences or tried unconventional solutions.
7. OPENNESS:
Listen with openness. Be a supportive, but neutral listener. This provides safety for self-disclosure and talk of emotional states. Be careful of judgments and stereotypes you have that block openness. Attempt to put yourself in the other person’s shoes without becoming consumed with their difficulties. Incorporate your own self-care so that you do not burn out.
8. AWARENESS:
Be aware of your own biases. We all have biases, this is part of human nature. The key is to not let them get in the way of what others have to say. Try to fully understand the person and their context versus relying on just your personal experience to guide them.